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Frequently Asked Questions

Do you use the internal or external dimensions to measure a box?

Boxes are measured using the internal dimensions (length x width x height – in that order) and measured in mm.

What is the difference between single wall and double wall?

Single wall has one layer of corrugation and is 3 mm thick. Double wall has two layers of corrugation and is 6 mm thick.

What locations do your on-site prices refer to?

The prices on-site refer to/are valid for UK mainland only. International or overseas orders may incur minor changes in product/delivery pricing.

What is your minimum quantity?

One box – but it will obviously be more expensive than a larger quantity, because we still have the same setting up cost. We also handle short runs of die cut and printed boxes, but tooling and print set-up charges may apply.

How long do you keep a die cut box die for?

We reserve the right to destroy a die after 2 years of it no longer being in use.

How long does it take to make the boxes?

Standard plain boxes usually take 48 hours, although we can sometimes slip really urgent orders into the programme. Depending on the quantity, boxes are sent out overnight with a courier, or on a pallet with a haulage company on an overnight or 2-3 day service.

Do boxes come assembled?

No - most box styles (except some lidded boxes) are delivered flat-packed for you to tape together or make up.

Where will the box be taped?

Tape would run along the length, so you need to decide whether a long box or a tall box is required.

What is the difference between 0201 and 0203 style boxes?

The 0201 box has 4 flaps top and bottom that meet in the middle and are then taped together. A style 0203 is the same but has flaps that fully overlap (this style sometimes looks neater on very small boxes).

What are style 0411 and 0409 boxes?

They are wraps – usually used for books or paintings. They wrap around the product and meet in the middle or down the edge. The ends fold in and are secured with tape.

What is the difference between a tall box and a long box?

Long boxes often have the characteristic of appearing long and flat. They are generally used when items need to be stored or transported when lying down horizontally/flat or when it is easier to pack a large object in a shallow box.

Long Boxes

Tall boxes may have similar dimensions to those of a long box, but are most often used when items need to be stored or transported in an upright, vertical position or when it is easy to pack a tall object through a narrow opening being the top of the box.

Tall boxes

What is a die-cut box?

These are boxes that can be tailored to your specific requirement. Die-cut boxes require a die-cutting tool in order to cut the box design out of the corrugated cardboard sheets and,  as such, are more cost effective for larger quantities of boxes, although we do specialise in short runs too. Most styles need little or no tape to secure. Click here to see a selection of die-cut box styles.

Which tape should I use?

This will depend upon your personal requirements as different tapes have different qualities.

PVC tape is the most expensive and has a slower, quieter release.

Polypropylene is cheaper with a noisier and quicker release (most popular)

PVC tape is thicker than polypropylene for added strength but can split in cold weather.

What Quantities do the Tapes come in?

The most common size is 50 mm wide 66 m long (36 rolls per box)

Minimum quantity – unprinted stock tape 6 rolls. Printed tape, 2 boxes.

Pallet quantity – usually 66 boxes (2376 rolls).

How should I store my Adhesive products?

Any Adhesive can degrade with time, to keep your products in their best condition it is advisable to control the environment where possible to the following Guide lines.


Tapes in their original packaging should be stored on shelves, not on the ground.

Cartons should be stacked vertically to avoid roll deformation.

Storage should not exceed 6 months; programmed warehouse rotation is recommended.

Temperature and Humidity

The optimum temperature range for the storage of pressure sensitive tapes is 15-25°C.

If the storage temperature drops below 10°C, bring the tape back to above 15° before use.

Tapes should not be stored near heat sources nor in areas of high humidity, particularly where salinity is evident.

Humidity should not exceed 65%.


Pressure sensitive tapes should be stored in their original packaging and not loose.

Light, particularly ultra-violet rays, cause deterioration of adhesiveness.


General industry tolerances are used on the dimensions of boxes ie +/-3 mm or 3% whichever is the greater.

If boxes can be made from our stock board, we supply to the exact quantity. If larger quantities of boxes are ordered (over 200m2) it is more cost effective for us to buy the board in cut to size in order for us to make the boxes (less waste) but there is a tolerance on the quantity of +/-10%.

Film is supplied in accordance with general PIFA tolerances.

What other products do you sell?

Boxes, stretch film and any packaging products that are needed to wrap, protect, secure or store your goods. Click to browse to our online shop for more details.

If you cannot find what you are looking for, or have a question which isn't answered here, give us a call on 01476 576 090 or leave us a message below

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Can Boxtopia cancel orders?

Boxtopia reserve the right to reject or cancel any orders placed from this website. Prices are not valid for Islands or Highlands. Please call for a quotation for these areas BEFORE PLACING AN ORDER as cancellation will result in a £15 administration charge.

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